Support Centre

FAQ

Do you offer trade accounts?

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Yes. Registered businesses can apply for a 30-day trade account with tiered volume discounts on consumables and PPE.

What's the standard warranty?

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Welding machines and compressors include a 5-year manufacturer warranty. Power tools carry 3 years. Consumables are covered against manufacturing defects only.

How fast is delivery?

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Metro orders placed before 2pm ship same day for next-business-day delivery. Regional and remote delivery is quoted per postcode.

Can I return equipment?

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Yes, within 30 days of purchase in original packaging and unused condition. Ex-demo and clearance items are final sale.

Do you install and commission on-site?

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Our certified technicians provide on-site installation, commissioning and operator handover for machinery over R80,000.

Do you offer finance?

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Interest-free finance is available on eligible orders over R30,000, subject to approval.